We strive to ensure that you receive your order as quickly and efficiently as possible! Our customer service team is standing by to assist you with all aspects of check out, shipping, and the delivery of your STR8 order. Please contact us with any questions or concerns at [email protected]" After placing your order, you will receive a confirmation email. Please allow 1 to 3 business days to process your order. Once your order is shipped, you will receive its tracking number in an email. It can take up to 4 days for your tracking information to appear. Rarely, tracking details may not update, but you will still receive your order. Products are shipped from Los Angeles. We ship Monday through Friday, not on weekends or holidays. Please note that if an incomplete or incorrect address is given, or if details are missing, it may delay processing. We suggest that you review your shipping and billing information before checking out to avoid unnecessary delays. If you experience a problem with your tracking number or delivery of your order, please contact the courier directly If the estimated delivery time has passed, please contact us. Shipping fees for all orders are nonrefundable.
Orders shipped within the U.S. and its territories will be delivered in 4 to 7 business days -- longer during the holidays. We ship using FedEx and USPS. We cannot guarantee Saturday deliveries, even with express shipping.
Orders shipped internationally will usually be delivered in 7 to 15 days -- additional delays may occur during the holidays.